Privacy Policy

Privacy Notice – “Perfectly Splendid Cakes”
Last updated: 28 May 2025

1. Who We Are

Perfectly Splendid Cakes is the trading name of Elwira Filak, a sole trader operating a registered home-based cake business in PL6, Plymouth. You can contact us via the form on our Contact page. We aim to respond within 24 hours..

2. What Personal Data We Collect

We collect only the personal data necessary to process and deliver your order. This includes your name, contact details, cake order information such as serving size and preferred collection date, and any allergy information you provide. If you send us customisation notes or messages, we will retain those too. For payments, we may record a payment reference, but we do not store or have access to your full card number.

3. Why We Use Your Data

We use your personal data to confirm and manage your order, which is necessary to fulfil our contract with you. We also retain payment and order details to meet our legal obligations under tax and business laws. If you have given your consent, we may occasionally send you offers or updates by email. You can withdraw that consent at any time.

4. How We Store and Protect Your Data

Order confirmations are stored securely in our Gmail account, which is protected by encryption and two-factor authentication. Additional order information is stored on our website hosting platform, Hostinger, using UK or EU-based servers. These servers are protected by encryption, firewalls and 24/7 monitoring. Our website uses HTTPS encryption to keep your connection secure. We do not store your data on personal devices or in paper format. Strong passwords and access controls are used at all times to protect your information.

5. Sharing Your Data

We only share your personal data when it is necessary to deliver our services. This includes Hostinger, which provides our website and email hosting, and payment providers such as Stripe or PayPal once they are integrated. These providers process payments securely. We never sell or share your data with any third party for marketing or unrelated purposes.

6. How Long We Keep Your Data

We keep order and payment records for seven years to meet UK tax requirements. Allergy or customisation notes are deleted one week after your cake is collected. If you have subscribed to receive marketing emails, your data will be retained until you unsubscribe or ask us to remove it.

7. Your Rights

You have the right to access the personal data we hold about you, to correct any inaccuracies, to request deletion where applicable, and to withdraw your consent to marketing at any time. If you have concerns about how your data is handled, you have the right to lodge a complaint with the Information Commissioner’s Office at ico.org.uk. To make a request, simply contact us at using our Contact page.

8. Cookies

Our website uses one essential session cookie to ensure your basket functions correctly. This cookie is temporary and disappears when you close your browser. We do not use tracking, advertising or analytics cookies.

9. Changes to This Notice

We may update this Privacy Notice from time to time. Any changes will be published on this page, so please check back occasionally for the latest version.